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Department
  - Marketing
  - Business Development
  - Project Administration
  - Quality Assurance
  - Legal Services
  - Human Resources
  - Finance

Classification of Facilities/Services

Star Grading System
  - Introduction
  - Grading Standards
  - Grading Criteria
  - Application Process
  - Grading Process

Eco-Certification System
  - Introduction
  - Eco-Certification Standards
  - Eco-Certification Criteria
  - Application Process

Community Projects
  - Tsabong
  - Lepokole
  - Moremi
  - Kasane
  - Nata
  - Gcwihaba
  - Tsodilo

Tourism Offices in Botswana
Tourism Offices Abroad
Embassies and Consulates
Tenders
Job Opportunities

Grading Criteria

All tourist enterprises licensed under the Tourism Act of 2009 shall be graded in accordance with the provisions of the Botswana Tourism Organisation (BTO) Act, 2009.

The gradig system is compulsory and it is conducted bi-annually. The system consists of a rating from 1 to a 5 star facility.

One Star facility offers fair to good (acceptable/modest) quality in the overall standard of furnishings, service and guest care.

Two Star facility offers good quality in the overall standard of furnishings, service and guest care.

Three Star offers very good quality in the overall standard of furnishings, service and guest care.

Four Star offers superior (excellent) comfort and quality with a high standard of furnishings, service and guest care.

Five Star facility offers an exceptional quality and luxurious accommodation with highest standard of furnishings, flawless service and meticulous guest care.

Click here for Grading Criteria for Serviced Accommodation (PDF - 420Kb).....
Click here for Grading Criteria for Self - Catering Accommodation (PDF - 350 Kb).....
Click here for Grading Criteria for Tented Camps (PDF - 410 Kb).....

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