Shopping and Office Hours

All major towns in Botswana, including Maun and Kasane, have shopping centres and supermarkets, and all basic commodities can easily be purchased. Many regional chain stores operate in Botswana. In addition, there are 24- hour convenience shops at most fuel service stations.

There is an increasing range of local arts and crafts on sale in Gaborone, Maun and Kasane and other tourist areas; they include Botswana’s renowned worldclass baskets, woodcarvings, jewellery, pottery, tapestries, fabrics and clothing, glassware, and San crafts.

Value Added Tax

To claim 12% VAT refund for total value of goods purchased, the amount spent should be more than P5 000. In such cases, the following is required: a tax invoice stating VAT paid, your passport number and your bank account details.

It is always advisable to keep a copy of the VAT form as a record for any followup on the transaction.

VAT claims usually can be made at all major border posts and airports.


9:00 - 18:00 Monday to Friday
9:00 - 15:00 Saturday
9:00 - 13:00 Sunday

Office Hours

Government Offices / Departments

7:30 - 12:45 and 13:45 - 16:30


8:00 - 13:00 and 14:00 - 17:00

Tourist Reviews

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Travel Info

Tourism Levy

The Levy Background

The Ministry of Environment Natural Resources’ Conservation and Tourism through the Botswana Tourism Organisation wishes to announce the proposed introduction of an obligatory Tourism Development Lev